Luxury Airport Hotel Operating Rules – Policies For Our Guests in Arnavutkoy, Istanbul

Luxuryist Airport Hotel's policies page exemplifies a commitment to unparalleled guest satisfaction, outlining transparent guidelines that prioritize comfort and convenience. With a meticulous blend of sophistication and practicality, the hotel's policies seamlessly cater to the discerning needs of its valued clientele, setting a standard of excellence in the realm of luxury accommodations.

OUR VISION

A leading, innovative and corporate brand in its sector that prioritizes guest satisfaction with a friendly and high-quality service approach, is sensitive to the environment with a sense of social responsibility, aims at continuous development and progress.

OUR MISSION

Our mission is to contribute to the development of the country's tourism while ensuring guest satisfaction by providing quality service with a universal understanding.

OUR VALUES

Honesty: For us, honesty means never compromising respectability in the policies implemented inside and outside the company.

Entrepreneurship: To evaluate yesterday and today, to make plans for tomorrow, to lead innovations and innovations.

Education: It is not to fall behind the era by following all kinds of developments.

Openness to Change: To aim to be at the forefront of following and applying scientific developments.

Transparency: Transparency provides the confidence needed by employees and the organizations they cooperate with by prioritizing the contribution to social values in applications.

Respect for Individuals: To treat each individual equally without discrimination.

The Luxury Airport Hotel is committed to supporting and working with our local community.

In every service at our resort, we are committed to conducting it in a way that helps preserve and develop the culture, heritage and local economy of the destination.

We believe that constant contact with our local people contributes to the well-being of local people and their living spaces.

We aim to support initiatives that develop the local economy and society, respect and protect local culture, traditions and way of life.

To achieve our goals:

We encourage our guests to explore the history, culture, traditions of the destination and the local products and services offered together with the local people.

We guide our guests to behave responsibly about the local people, flora and fauna outside the facility.

As far as possible, we prefer local and regional products and services, as indicated in our purchasing policy.

During the recruitment process, we provide job opportunities to local people by choosing the person who lives in the local area.

Being aware of the importance of social responsibility and its leading role in society, we participate in social responsibility projects.

We are committed to developing all our works aimed at social integration in our facility.

We believe that we can demonstrate our quality in the Tourism and Hospitality Industry with the importance we attach to guest satisfaction. We regularly monitor the satisfaction of our guests, and we perform our service effectively following the requirements of the Quality, Guest Satisfaction, Food, and Environmental Safety Management System in line with guest requests and suggestions.

We pay attention to the safety and health of our employees and guests in every service carried out in our facility; In order to ensure that this understanding is practical, we adopt as a principle to work in line with the goals we have created regarding Quality, Guest Satisfaction, Food, and Environmental Safety. We are committed to providing safe foods by fulfilling the legal regulations and guest conditions required for the safety of our guests and staff, from the purchase to the presentation of each food served in our facility.

We comply with the Environmental Legislation and guest requirements to protect nature in our facility and prevent the effects we have on the environment during our activities. Thus, we are committed to separating and contributing to the disposal of all waste generated during our activities per the legal regulations and keeping unnecessary water, electricity, energy, and chemical consumption under control. Suppliers are selected and evaluated in the purchasing process by considering environmental factors.

We know that our personnel has a vital role in fulfilling these policies, and we attach importance to their training and development. With the awareness that an educated, knowledgeable, self-confident, respectful, and permanent human resource will play an essential role in our guests’ preferences, we adopt as a principle to review and develop our guests and management systems.

We provide control of recovery, disposal, and post-disposal processes. In order to ensure the use of the right amount of chemicals in the right place, we periodically organize our personnel training and provide the necessary equipment and storage conditions. We follow and implement technological developments to ensure the correct use of natural resources.

We regularly monitor our water, electricity, and chemical consumption and implement corrective actions in case of deviations. It informs our guests about all the sustainable environmental studies we carry out as a hotel. We ask for your encouragement by encouraging and inviting our social and community work. We receive their feedback to improve our questions under the environmental heading in the guest satisfaction surveys.

We aim to support sustainable tourism with our work and help increase the quality and protect the resources needed by the business world by making a difference as much as possible.

Luxuryist Airport Hotel considers creating and maintaining a fair working environment in accordance with national and international legislation and regulations as one of its most important priorities, based on the understanding that all people are equal and accessible in terms of rights and dignity.

We are aware of our responsibility to protect human rights by following human rights in our relations with our employees, guests, suppliers, local community and all other business partners and to encourage them to be sensitive on this issue. Everyone who works at Luxuryist Airport Hotel enjoys all legally recognized rights and freedoms equally.

No discrimination or harassment is tolerated, including discrimination based on gender, language, race, religion, belief, sect, philosophical and political opinion, ethnic origin, wealth, birth, marital status, health status, disability and age.

All our employees are included in the orientation training program and our facility, rules, opportunities, opportunities and expectations are explained.

A proposal request form has been created in order to ensure the participation of our employees. In this way, all employees submit their suggestions and requests for the improvement of the system to the Senior Management in writing. Senior management constantly reviews the needs of employees by organizing meetings when necessary. Ensuring the safety of our employees, guests and suppliers constitutes the main objective of our Occupational Health and Safety activities.

Our principles are as follows:

We operate in accordance with the United Nations Universal Declaration of Human Rights. Choose regional and local suppliers and business partners.

We regularly provide training to our employees on labor standards and human rights issues.

We do not employ child labour.

We provide the opportunity to work under equal and standard conditions.

We maintain a remuneration policy in accordance with prohibitive regulations and standards. We have a fair and transparent recruitment policy based on diversity, equality and participation.

When we start working, we will forward our complaints and disciplinary procedures to all our employees.

We provide all our employees with training opportunities for their professional and personal development.

We collect feedback from employees to improve their well-being at work. We are committed to improving all our efforts to ensure a healthy and safe working environment at our facility.